Operations Support System (OSS) refers to the comprehensive suite of software and hardware tools that service providers utilize to effectively monitor, control, analyze, and manage both telephone and computer networks. These systems are crucial for ensuring the smooth operation and maintenance of telecommunications infrastructure.

OSS encompasses a wide range of functionalities, including network management, service provisioning, fault management, performance monitoring, and configuration management. By leveraging these tools, service providers can ensure optimal network performance, quickly identify and resolve issues, and efficiently manage resources.

Network management involves overseeing the entire network infrastructure, ensuring that all components are functioning correctly and efficiently. Service provisioning refers to the process of setting up and configuring network services for customers, ensuring they receive the correct services in a timely manner.

Fault management is a critical component of OSS, as it involves detecting, isolating, and resolving network issues to minimize downtime and service disruptions. Performance monitoring allows service providers to track network performance metrics, ensuring that the network meets the required quality of service standards.

Configuration management involves maintaining and updating network configurations to ensure consistency and compliance with industry standards. Overall, OSS plays a vital role in the telecommunications industry, enabling service providers to deliver reliable and high-quality services to their customers.